Refund policy

RETURN & REFUND POLICY

All sales are final.

Elva’s Vault specializes in authenticated pre-owned luxury items. Because each piece is unique and its condition is carefully documented prior to sale, we do not accept returns, exchanges, or cancellations due to change of mind, fit, color preference, or normal signs of pre-owned wear.

ITEM CONDITION
Please review all photos, descriptions, measurements, and condition details carefully before purchasing. Pre-owned items may show signs of previous use, including minor wear, scratches, discoloration, creasing, or other imperfections consistent with their age and condition.

We make every effort to accurately photograph and describe each item.

AUTHENTICITY GUARANTEE
Authenticity is extremely important to us. Items sold by Elva’s Vault are carefully authenticated before being offered for sale.

If an item purchased from Elva’s Vault is determined to be counterfeit by a recognized professional authentication service, please contact us with supporting documentation. After verification, the purchase will be eligible for a full refund.

ISSUES WITH YOUR ORDER
If you receive an incorrect item or your item arrives with significant damage that was not disclosed in the listing, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and shipping box. Claims submitted after 48 hours may not be eligible for review.

SHIPPING DAMAGE
Please retain all original packaging if your order arrives damaged, as photos and packaging may be required to submit a claim with the shipping carrier.

FINAL SALE
Unless an item qualifies under one of the circumstances described above, all purchases are considered final sale.

For questions before purchasing, please contact Elva’s Vault. We are happy to provide additional photos, measurements, or condition details